Dealership Policies

Margin

We offer all dealers a standard 20% margin, with opportunities to increase it up to 30% based on monthly sales performance. Higher sales targets unlock higher margins, starting at $5,000 in monthly sales.

Handling

Orders shipped directly from our warehouse are usually processed the same business day if placed before 12 PM MST, and tracking details are provided within 1 business day.

Return

You have 30 days after receiving your order to request a return. Items must be unused, in original packaging, and include proof of purchase. Dealers/Customers are responsible for covering the return shipping costs.

To start a return, email us at support@palenonperformance.com for RMA. Returns sent without approval will not be accepted.

Exchanges

Upon receipt of the returned item, an exchange will be processed subject to availability. Please allow 2–3 business days for processing after we receive the return.

Refunds

Approved refunds are issued to the original payment method. A restocking fee is 20% will be applied. Processing time depends on your bank or payment provider. The original shipping cost will not be refunded.

Cancellations

Canceled orders are subject to a 5% merchant fee (8% for Shop Pay installments). Custom, specialized items or pre-order items canceled within their lead time are also subject to this fee. Will also incur a 10% restocking fee.

Damaged or incorrect items

Please inspect your order upon arrival and contact us immediately if there is an issue. If the wrong part is ordered by the customer, return shipping is the customer’s responsibility. If we send a damaged or incorrect part, Palenon Performance will cover return shipping and provide a replacement.

Note: All returns and refunds must be coordinated and processed through us by the dealer.

Disputes / Chargebacks

Our legal team is fully prepared to take stringent action against you for filing a baseless claim and initiating a fraudulent chargeback. This will lead to civil or criminal proceedings, which would require you to engage with our attorneys in our jurisdiction.

It is crucial to understand that filing a false chargeback is a serious offense, punishable by substantial fines or imprisonment. Potential penalties for fraudulent chargebacks can include one to three years in prison and fines ranging from $1,000 to $10,000. We treat all chargebacks with the utmost seriousness, regardless of the amount, as this is classified as a felony.

We will compose all necessary information to send your account to a collections agency and request that you be served once our lawyers organize the evidence and file a case against you.