BMW dme bench unlock service S55, N20, N26, N55, B48, B46, B58, S58, F series, and G series
- Description
- Reviews
- Shipping and Refund
IMPORTANT NOTICE: We have a verification process in place to confirm that we can unlock your DME before you ship this to us. Please go through this process BEFORE removing your DME for shipping as we will not unlock any DMEs without going through this process first. DME production dates must be before 6/2020 to be unlocked.
NOTE: The V8 motors (ie N63 or S63) use 2 DMEs and you would need to send both in for a successful unlock. If you only send in one DME of your two, your unlock will show successful on our end but it would not fully work because you would still have one locked DME.
As many of you are aware, BMW (and Toyota, for the Supra owners) has started adding additional software to the cars, that prevent flash tuning by OBD2. With this service, you now have the ability to mail your DME into Kies Motorsports for a Bench Unlock, to use any tuning platform.
After purchasing, you will receive instructions on where to send your DME into for service. Once received, the DME will be bench unlocked and re-shipped within one business day. Kies will cover the cost of return shipping and it will be sent out with overnight shipping. This service is for 1 bench unlock and does not include a Bootmod3 license. If you need a BM3 license, please click here:
https://www.kiesmotorsports.com/search?type=product&q=bootmod3
Please note, Kies Motorsports is not responsible for DMEs that are received dead on arrival or damaged in shipping. The customer is responsible for shipping to Kies and the cost covers return shipping and insurance. Additionally, please keep in mind that if a dealer does a software update to the car, it's possible for them to re-lock the DME (both in-person and remotely), which would require the DME to need to be unlocked again. This service is for 1 bench unlock. If a dealer re-locks the DME, an additional DME unlock service would need to be purchased. Furthermore, this cost does NOT include labor for Kies Motorsports to remove or reinstall a DME, as this is a 100% mail-in procedure and we do not offer that service.
Keep in mind that we are also not open over the weekends so if it is delivered to us after hours on Friday or at any point during the weekend, this will not be unlocked and shipped back out until the following Monday.
Handling
Orders shipped directly from our warehouse are usually processed the same business day if placed before 12 PM MST, and tracking details are provided within 1 business day.
For drop-shipped items, processing times may vary depending on the manufacturer, typically 3–5 business days. Tracking updates may take longer in such cases.
Expedited shipping applies only once the item is ready to ship.
Return
You have 30 days after receiving your order to request a return. Items must be unused, in original packaging, and include proof of purchase. Customers are responsible for covering the return shipping costs.
To start a return, email us at sales@palenonperformance.com. Returns sent without approval will not be accepted.
You can request a return directly from your account by selecting the return option on your order page. Here is the URL: https://shopify.com/55092379855/account/orders
Non-returnable items:
- Burger Motorsports (BMS) products
- Used items
- Air Intakes
- Hazardous materials, flammable liquids, or gases
- Discounted items and gift cards other than "PALENON PERFORMANCE" brand
Exchanges
Return the item and place a new order once approved.
Refunds
Approved refunds are issued to the original payment method. A restocking fee is 20% will be applied. Processing time depends on your bank or payment provider. The original shipping cost will not be refunded.
Cancellations
Canceled orders are subject to a 5% merchant fee (8% for Shop Pay installments). Custom, specialized items or pre-order items canceled within their lead time are also subject to this fee. Will also incur a 10% restocking fee.
Damaged or incorrect items
Inspect your order upon arrival and contact us immediately for assistance. If the wrong part was ordered, customer covers return shipping.
Disputes / Chargebacks
Our legal team is fully prepared to take stringent action against you for filing a baseless claim and initiating a fraudulent chargeback. This will lead to civil or criminal proceedings, which would require you to engage with our attorneys in our jurisdiction.
It is crucial to understand that filing a false chargeback is a serious offense, punishable by substantial fines or imprisonment. Potential penalties for fraudulent chargebacks can include one to three years in prison and fines ranging from $1,000 to $10,000. We treat all chargebacks with the utmost seriousness, regardless of the amount, as this is classified as a felony.
We will compose all necessary information to send your account to a collections agency and request that you be served once our lawyers organize the evidence and file a case against you.
IMPORTANT NOTICE: We have a verification process in place to confirm that we can unlock your DME before you ship this to us. Please go through this process BEFORE removing your DME for shipping as we will not unlock any DMEs without going through this process first. DME production dates must be before 6/2020 to be unlocked.
NOTE: The V8 motors (ie N63 or S63) use 2 DMEs and you would need to send both in for a successful unlock. If you only send in one DME of your two, your unlock will show successful on our end but it would not fully work because you would still have one locked DME.
As many of you are aware, BMW (and Toyota, for the Supra owners) has started adding additional software to the cars, that prevent flash tuning by OBD2. With this service, you now have the ability to mail your DME into Kies Motorsports for a Bench Unlock, to use any tuning platform.
After purchasing, you will receive instructions on where to send your DME into for service. Once received, the DME will be bench unlocked and re-shipped within one business day. Kies will cover the cost of return shipping and it will be sent out with overnight shipping. This service is for 1 bench unlock and does not include a Bootmod3 license. If you need a BM3 license, please click here:
https://www.kiesmotorsports.com/search?type=product&q=bootmod3
Please note, Kies Motorsports is not responsible for DMEs that are received dead on arrival or damaged in shipping. The customer is responsible for shipping to Kies and the cost covers return shipping and insurance. Additionally, please keep in mind that if a dealer does a software update to the car, it's possible for them to re-lock the DME (both in-person and remotely), which would require the DME to need to be unlocked again. This service is for 1 bench unlock. If a dealer re-locks the DME, an additional DME unlock service would need to be purchased. Furthermore, this cost does NOT include labor for Kies Motorsports to remove or reinstall a DME, as this is a 100% mail-in procedure and we do not offer that service.
Keep in mind that we are also not open over the weekends so if it is delivered to us after hours on Friday or at any point during the weekend, this will not be unlocked and shipped back out until the following Monday.
Handling
Orders shipped directly from our warehouse are usually processed the same business day if placed before 12 PM MST, and tracking details are provided within 1 business day.
For drop-shipped items, processing times may vary depending on the manufacturer, typically 3–5 business days. Tracking updates may take longer in such cases.
Expedited shipping applies only once the item is ready to ship.
Return
You have 30 days after receiving your order to request a return. Items must be unused, in original packaging, and include proof of purchase. Customers are responsible for covering the return shipping costs.
To start a return, email us at sales@palenonperformance.com. Returns sent without approval will not be accepted.
You can request a return directly from your account by selecting the return option on your order page. Here is the URL: https://shopify.com/55092379855/account/orders
Non-returnable items:
- Burger Motorsports (BMS) products
- Used items
- Air Intakes
- Hazardous materials, flammable liquids, or gases
- Discounted items and gift cards other than "PALENON PERFORMANCE" brand
Exchanges
Return the item and place a new order once approved.
Refunds
Approved refunds are issued to the original payment method. A restocking fee is 20% will be applied. Processing time depends on your bank or payment provider. The original shipping cost will not be refunded.
Cancellations
Canceled orders are subject to a 5% merchant fee (8% for Shop Pay installments). Custom, specialized items or pre-order items canceled within their lead time are also subject to this fee. Will also incur a 10% restocking fee.
Damaged or incorrect items
Inspect your order upon arrival and contact us immediately for assistance. If the wrong part was ordered, customer covers return shipping.
Disputes / Chargebacks
Our legal team is fully prepared to take stringent action against you for filing a baseless claim and initiating a fraudulent chargeback. This will lead to civil or criminal proceedings, which would require you to engage with our attorneys in our jurisdiction.
It is crucial to understand that filing a false chargeback is a serious offense, punishable by substantial fines or imprisonment. Potential penalties for fraudulent chargebacks can include one to three years in prison and fines ranging from $1,000 to $10,000. We treat all chargebacks with the utmost seriousness, regardless of the amount, as this is classified as a felony.
We will compose all necessary information to send your account to a collections agency and request that you be served once our lawyers organize the evidence and file a case against you.
