BMW dme bench unlock service S55, N20, N26, N55, B48, B46, B58, S58, F series, and G series

IMPORTANT NOTICE: We have a verification process in place to confirm that we can unlock your DME before you ship this to us. Please go through this process BEFORE removing your DME for shipping as we will not unlock any DMEs without going through this process first. DME production dates must be before 6/2020 to be unlocked.

NOTE: The V8 motors (ie N63 or S63) use 2 DMEs and you would need to send both in for a successful unlock. If you only send in one DME of your two, your unlock will show successful on our end but it would not fully work because you would still have one locked DME. 

As many of you are aware, BMW (and Toyota, for the Supra owners) has started adding additional software to the cars, that prevent flash tuning by OBD2. With this service, you now have the ability to mail your DME into Kies Motorsports for a Bench Unlock, to use any tuning platform.

After purchasing, you will receive instructions on where to send your DME into for service. Once received, the DME will be bench unlocked and re-shipped within one business day. Kies will cover the cost of return shipping and it will be sent out with overnight shipping. This service is for 1 bench unlock and does not include a Bootmod3 license. If you need a BM3 license, please click here: 

https://www.kiesmotorsports.com/search?type=product&q=bootmod3

Please note, Kies Motorsports is not responsible for DMEs that are received dead on arrival or damaged in shipping. The customer is responsible for shipping to Kies and the cost covers return shipping and insurance. Additionally, please keep in mind that if a dealer does a software update to the car, it's possible for them to re-lock the DME (both in-person and remotely), which would require the DME to need to be unlocked again. This service is for 1 bench unlock. If a dealer re-locks the DME, an additional DME unlock service would need to be purchased. Furthermore, this cost does NOT include labor for Kies Motorsports to remove or reinstall a DME, as this is a 100% mail-in procedure and we do not offer that service. 

Keep in mind that we are also not open over the weekends so if it is delivered to us after hours on Friday or at any point during the weekend, this will not be unlocked and shipped back out until the following Monday. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase.

To start a return, you can contact us at palenonracing@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at palenonracing@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, Burger Motorsports does not allow returns, custom products (such as special orders or personalized items), JB4 Tuners and air filters can not be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Certain circumstances will require a restocking fee of up to 25% at the discretion of Palenon Performance. (Examples of these circumstances include but are not limited to multiple failed delivery attempts, modified or damaged products and packaging, etc.) If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Handling

If the item is shipping from us direct, you will receive a tracking number within 1 business day. Most orders fulfilled at our warehouse will ship the same business day if ordered by 12pm MST. If the item is being drop shipped from the manufacturer, we cannot guarantee a tracking number within 1 business day. If an item is being drop shipped, we cannot guarantee the 24 hour (1 business day) processing time. A purchase of expedited shipping at checkout means that once item is ready to ship, it will ship using the upgraded shipping method. Some manufacturers require 3-5 days to process orders. Purchasing expedited shipping may speed up the processing time of your order, but we cannot make any guarantees in relation to faster processing time on the manufacturer’s end.

Cancellations

If you used a credit/debit card or PayPal to place an order and decide to cancel or return your order for any reason, a 5% merchant fee will be passed along to you (8% for Shop Pay installments). Some manufacturers can take up to 7 business days to ship out orders. If an item is out of stock we will reach out to you within 48 hours to confirm you would like to proceed with a preorder. If the item is listed as custom-built/ built to order within the description, or if the ETA or average lead time is visible on the product page at the time of ordering and you are cancelling inside of that ETA/lead time you will be charged the merchant fee. If the cancellation is outside of the time frame the merchant fee will not be charged to you for canceling.