- Description
- Shipping and Refund
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The ARM Bench Unlock service allows for the unlocking of your BMW's DME control unit, which will allow you to flash tune your BMW using any of the available tuning platforms.
CAN YOUR DME BE UNLOCKED?
BMW began locking their DME's from the factory in 2020, but even pre-2020 vehicles can have their DME's locked via a software update performed by BMW. If your DME build date (not your vehicle's build date) is before June 2020 (6/2020) this service will work for your DME.
If you see the warning below when you attempt to flash your Bootmod3 tune, your BMW's DME will need to be unlocked.
With this service, you can gain access to advanced features such as tuning, coding, and programming, allowing you to fully customize and optimize the performance of your BMW though any of the tune flashing methods. Whether you're looking to improve acceleration, fuel efficiency, or overall power, the ARM BMW DME Bench Unlock service can help you achieve your goals.
HOW DOES THE PROCESS WORK?
The process is simple and straightforward, simply remove your DME control unit from your BMW and send it to our team. You will be responsible for shipping your DME to us. Our team will then use state-of-the-art equipment and advanced software to unlock your BMW's DME. Your DME will be unlocked and on it's way back to you within 1 business day using the shipping method you select above. Please select the shipping speed you would like your DME to be returned to you at. Standard ground shipping is included in the price, 2-Day and Next Day Air are available upgrades which can be selected above.
If your BMW has 2 DME's, any twin-turbo V8 model, you will need to send in both DME's for a successful unlock.
We handle every DME with care, if there is any issue with your DME upon hooking it up to our software we will notify you immediately.
The ARM Bench Unlocking service will unlock your DME, but it does not include a tune!
Also it is important to note that even after your DME has been unlocked, it can be relocked by BMW if a software update is performed. Software updates that are performed by BMW remotely can wipe your flashed tune and relock your DME as well, and you will need to repurchase this Bench Unlock service to have it unlocked again.
We take pride in providing a reliable and efficient service, and our team is available to answer any questions you may have and provide support throughout the process. Unlock the full potential of your BMW today with the ARM BMW DME Bench Unlock service!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase.
To start a return, you can contact us at palenonracing@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at palenonracing@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, Burger Motorsports does not allow returns, custom products (such as special orders or personalized items), and air filters can not be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Certain circumstances will require a restocking fee of up to 25% at the discretion of Palenon Performance. (Examples of these circumstances include but are not limited to multiple failed delivery attempts, modified or damaged products and packaging, etc.) If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Handling
If the item is shipping from us direct, you will receive a tracking number within 1 business day. Most orders fulfilled at our warehouse will ship the same business day if ordered by 12pm MST. If the item is being drop shipped from the manufacturer, we cannot guarantee a tracking number within 1 business day. If an item is being drop shipped, we cannot guarantee the 24 hour (1 business day) processing time. A purchase of expedited shipping at checkout means that once item is ready to ship, it will ship using the upgraded shipping method. Some manufacturers require 3-5 days to process orders. Purchasing expedited shipping may speed up the processing time of your order, but we cannot make any guarantees in relation to faster processing time on the manufacturer’s end.
Cancellations
If you used a credit/debit card or PayPal to place an order and decide to cancel or return your order for any reason, a 5% merchant fee will be passed along to you (8% for Shop Pay installments). Some manufacturers can take up to 7 business days to ship out orders. If an item is out of stock we will reach out to you within 48 hours to confirm you would like to proceed with a preorder. If the item is listed as custom-built/ built to order within the description, or if the ETA or average lead time is visible on the product page at the time of ordering and you are cancelling inside of that ETA/lead time you will be charged the merchant fee. If the cancellation is outside of the time frame the merchant fee will not be charged to you for canceling.
